Terms & Privacy Policy

Privacy Policy

Jomventures Travel & Tours Sdn Bhd

Effective Date: 01 Jan 2025

Jomventures Travel & Tours Sdn Bhd (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We may collect and process the following types of personal information:

Name, contact details (email, phone number, address)
Passport details and travel preferences
Payment information
Communication records with our company
Any other data required to provide our services

2. How We Use Your Information

We use your personal data for the following purposes:

To process bookings and travel arrangements
To communicate with you regarding your inquiries and bookings
To improve our services and customer experience
To comply with legal and regulatory obligations
For marketing and promotional purposes (with your consent)

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

Service providers such as airlines, hotels, and tour operators to fulfill your travel bookings
Payment processors for transaction purposes
Government authorities if required by law
Third-party partners for marketing purposes (only with your consent)

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Retention of Data

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

You have the following rights concerning your personal data:

The right to access, correct, or delete your personal information
The right to withdraw consent for marketing communications
The right to request data portability or restriction of processing
The right to lodge a complaint with the relevant data protection authority

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Jomventures Travel & Tours Sdn Bhd

Address : No22A-1 Jalan Sunsuria 1B/2, Jasper Square, 43900 Sepang, Selangor

Email : hello@jomventures.com

Phone : +6018-586 2459

Terma & Syarat Pembayaran (Bahasa Melayu)

AKAUN BANK RASMI

JOMVENTURES TRAVEL & TOURS SDN BHD
BANK : CIMB BANK BERHAD
NO AKAUN : 8010 862 463

POLISI PEMBAYARAN

Deposit RM1000/pax
Bayaran ansuran diterima
90 hari : (50% daripada bayaran perlu dijelaskan – jika melibatkan tiket penerbangan antarabangsa)
60 hari : (50% daripada bayaran perlu dijelaskan – jika melibatkan tiket penerbangan domestik)
45 hari : (bayaran penuh perlu dijelaskan)

POLISI PEMBATALAN

Bayaran deposit TIDAK AKAN DIPULANGKAN (NON-REFUNDABLE) jika peserta mahu membatalkan pakej yang telah diambil. TETAPI peserta boleh memilih salah satu dari pilihan berikut:
- Menukar tarikh pakej (1 kali sahaja) – tarikh penukaran hanya boleh dibuat dalam tempoh 12 bulan dari tarikh trip asal ATAU
- Tukar dengan peserta lain (hanya apabila tiket penerbangan antarabangsa/ domestik belum lagi dibeli)
Sebarang pertukaran (pilihan) di atas perlulah dibuat sekurang-kurangnya:
- 90 hari sebelum trip bermula : hanya 50% daripada bayaran, akan dipulangkan dan (Jika tiket penerbangan telah dibeli, keseluruhan kos penerbangan ditanggung sepenuhnya oleh peserta).
- 45 hari sebelum trip bermula : Bayaran penuh yang telah dibuat, tidak akan dipulangkan.

TERMA & SYARAT

Perlepasan ‘join tour’ dan ‘small group tour’ adalah tertakluk kepada JUMLAH PERLEPASAN MINIMUM PERSERTA.
- Join tour : 20 pax / 24 pax / 32 pax bergantung kepada pakej
- Small group tour / deluxe tour : 6 / 8 / 10 pax bergantung kepada pakej
Justeru itu, tarikh perlepasan adalah TERTAKLUK KEPADA PERUBAHAN dalam jangka masa 1 hingga 7 hari dari tarikh perlepasan asal. Peserta akan dimaklumkan selewatnya 30 hari sebelum berlepas.
Pihak syarikat TIDAK BERTANGGUNGJAWAB ke atas sebarang pembelian awal tiket penerbangan domestik ‘connecting flight’ / pakaian musim tertentu / lain-lain kos yang terlibat seandainya trip terpaksa di batalkan atas apa jua faktor.
Pihak syarikat BERHAK untuk membuat penukaran pada jadual program yang dicadangkan mengikut kesesuaian dan kelancaran pakej. Sebarang perubahan jadual mungkin berlaku contohnya seperti perubahan pada waktu penerbangan disebabkan oleh faktor cuaca dan sebagainya.
Sebarang perubahan yang diminta oleh peserta melibatkan penambahan kos, kos tersebut akan ditanggung oleh peserta.
Sebarang perubahan waktu penerbangan adalah diluar bidang kuasa kami. Pihak kami TIDAK AKAN BERTANGGUNGJAWAB jika berlaku perubahan waktu / penangguhan jadual penerbangan.
Pihak syarikat TIDAK AKAN BERTANGGUNGJAWAB sekiranya peserta di didapati positif covid-19 atau menghadapi apa jua masalah kesihatan sebelum / semasa / selepas trip berlangsung. Sebarang kos-kos yang terlibat adalah tanggungan peserta atau tuntutan boleh dilakukan berdasarkan polisi ‘travel insurance’ yang di beli sendiri oleh peserta.
Apabila deposit telah dibuat, dengan ini peserta bersetuju dengan syarat yang telah ditetapkan oleh syarikat.

Payment Terms & Condition (English)

OFFICIAL BANK ACCOUNT

JOMVENTURES TRAVEL & TOURS SDN BHD
BANK: CIMB BANK BERHAD
ACCOUNT NO: 8010 862 463

PAYMENT POLICY

Deposit RM1000 per pax
Installment payments are accepted
90 days before departure: 50% of the total payment must be made (if international flight tickets are involved)
60 days before departure: 50% of the total payment must be made (if domestic flight tickets are involved)
45 days before departure: Full payment must be made

CANCELLATION POLICY

The deposit payment is NON-REFUNDABLE if the participant decides to cancel the booked package. However, the participant may choose one of the following options:

Change the package date (one-time only) – the new date must be within 12 months from the original trip date OR
Transfer the package to another participant (only if international/domestic flight tickets have not been purchased)

Any changes (as listed above) must be made at least:

90 days before the trip starts: Only 50% of the payment will be refunded. If flight tickets have been purchased, the full flight cost will be borne by the participant.
45 days before the trip starts: No refund will be provided for the full amount paid.

TERMS & CONDITIONS

Departure for join tours and small group tours is subject to the minimum number of participants required:
- Join tour: 20 pax / 24 pax / 32 pax, depending on the package
- Small group tour / deluxe tour: 6 / 8 / 10 pax, depending on the package
Therefore, the departure date is subject to changes within 1 to 7 days from the original departure date. Participants will be notified at least 30 days before departure.
The company is NOT responsible for any early purchases of domestic flight tickets (connecting flights), seasonal clothing, or other costs incurred if the trip is canceled for any reason.
The company reserves the right to make changes to the proposed itinerary for the smooth operation of the package. Schedule changes may occur due to factors such as flight schedule changes caused by weather conditions, etc.
Any changes requested by participants that involve additional costs will be borne by the participants.
Any changes in flight schedules are beyond our control. We WILL NOT BE RESPONSIBLE for any flight schedule changes or delays.
The company WILL NOT BE RESPONSIBLE if a participant is found positive for COVID-19 or faces any health issues before/during/after the trip. Any related costs must be borne by the participant, or claims can be made based on the travel insurance policy purchased by the participant.
Once the deposit is made, the participant agrees to the terms and conditions set by the company.